Frequently Asked Questions (FAQ)

1. What products do you offer?
We offer a range of handmade candles, soaps, balms, and wax melts, all crafted with natural ingredients. Our products include:

• Candles: Scented and unscented options in various sizes and scents.

• Soaps: Handcrafted soaps made with nourishing oils, perfect for all skin types.

• Balms: All-natural skin care balms that sooth in times of need.

• Wax Melts: Highly fragrant wax melts available in a variety of scents. Perfect for use with a wax warmer.

2. Are your products natural?
Yes, all of our products are made with natural, cruelty-free ingredients. We prioritize using high-quality oils, butters, and essential oils in our candles, soaps, balms, and wax melts to ensure the best experience for our customers.

3. Are your candles eco-friendly?
Absolutely! Our candles are made from soy wax or beeswax, both of which are renewable and biodegradable. We also use cotton wicks, free from harmful chemicals.

4. How long will my candle burn?
The burn time of a candle depends on its size and type of candle.

5. How long do your wax melts last?
Our wax melts typically last for 8-12 hours of fragrance per cube, depending on the size of your room and your personal preferences. Each wax melt pack contains several cubes, so you get multiple uses.

6. How should I store my soaps and balms?
We recommend storing soaps in a cool, dry place to extend their life. For balms, keep them away from direct sunlight and heat sources to preserve the integrity of the natural oils.

7. Are your products safe for sensitive skin?
Yes, our products are made with ingredients that are generally safe for most skin types. However, we recommend doing a patch test before using any new product to ensure there are no allergic reactions.

8. How do I make a purchase?
You can shop directly through our website or contact us for any inquiries. Simply select the products you’d like to purchase and proceed to checkout.

9. How do I care for my candles?

• Trim the wick to 1/4 inch before lighting.

• Burn candles for 2-3 hours at a time to ensure even melting.

• Keep the candle away from drafts to prevent uneven burning.

10. Do you ship?
Yes, we offer shipping within United States. We strive to process and ship orders within 1-3 business days. Pre-orders will ship 1-3 business days after the preorder date. Shipping times vary depending on your location.

11. What is your return policy?
Due to the personal nature of our products, we do not accept returns. However, if there’s an issue with your order, please reach out, and we will work with you to resolve the situation.

12. Will my in stock items ship separately or with my pre-order?

If you order in stock and preorder items on the same order, they will all ship once preorders are ready to ship.

Terms and Conditions

Terms and Conditions

1. Introduction
These Terms and Conditions govern your use of our website and the purchase of products from The Grounded Bee. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

2. Order Confirmation
Once you place an order, you will receive a confirmation email. However, your order is not officially accepted until you receive a shipping notification.

3. Product Information
We make every effort to ensure that product descriptions and images are accurate, but please note that due to differences in monitor settings, actual product colors may vary slightly. All products are subject to availability.

4. Pricing
We strive to keep our pricing accurate and up-to-date. Prices are subject to change without notice. All prices are in US currency and exclude shipping costs, unless otherwise stated.

5. Payment
We accept payments via online payment. All payments are processed securely. By making a purchase, you agree to provide accurate billing information.

6. Shipping and Delivery
We offer standard shipping on all orders within the United States. We aim to ship orders within 1-3 business days. Pre-orders will ship within 1-3 business days after the preorder date. Delivery times may vary depending on your location. You are responsible for providing the correct shipping information.

7. Returns and Refunds
Due to the personal nature of our products, we do not accept returns or exchanges. If your product is damaged or defective, please contact us within 7 days of receipt, and we will resolve the issue by offering a replacement or refund.

8. Cancellations
You may cancel your order at any time before it has been processed and shipped. If you wish to cancel, please contact us immediately.

9. Liability
While we take great care in creating our products, we cannot be held responsible for any injuries or damage resulting from the use of our products. We advise that you follow all usage instructions carefully.

10. Privacy Policy
We respect your privacy and will never share your personal information with third parties without your consent, except where required by law. For more information, please see our Privacy Policy.

11. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with the updated date.

12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to contact us at info@thegroundedbee.com.